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Contact Us: Your Booking

Do you need help with your booking?

How to Use This Page

Don't use this page if you want to change your booking. To change your booking you can either go to the change your booking section, or call an Iceland Express Call Centre and have one of our service representatives do it for you.

Don't ask us a question that we have already answered in the Questions and Answers section.

Don't use this page to tell us about technical problems with booking online. Use the Website form to report technical problems.

Don't use this page if you are having problems with booking with a Gift Certificate. Use the Gift Certificate form instead.


Do use this page if you have already made a booking and have a specific issue that is not addressed elsewhere on this website.

Full Name:
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Your Question or Comment:

What happens to your message?

First we send you an automatic reply confirming that we have received your message and suggesting some possible answers to your question. (If you don't get this automatic reply, you may have inadvertantly sent us an incorrect email address.)

Within 24 hours, someone from our Help Centre will read your message. If he or she determines that your comments call for an answer, you will get one. However, at least 72 hours may pass from the time you send your message until you get a reply.