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How to Use This Page

Don't use this page to ask a question that we have already answered in the Questions and Answers section.

Don't use this page to contact us about issues that are dealt with elsewhere on the contact page, such as lost or damaged baggage, specific technical problems, trouble with gift certificates or with a particular booking.


Do use this page to send us praise or complaints. Of course we would prefer praise — after all we're only human — but complaints are actually more valuable to us because they tell us how we can improve our products and services.

Praise or Complaints

I'm writing to:
Praise
Complain
Full Name:
Email Address:
Agent number: (optional)
Daytime Telephone Number, including Country Code:
+ 
Were you on an Iceland Express flight?
No
Yes, my booking number was
What part of Iceland Express does this concern?
Call Centre
Check-in
Inflight Service
Newsletter
Website
Company policies in general
Other, please specify
Your comment:

What happens next?

First we send you an automatic reply confirming that we have received your message and suggesting some possible answers to your question. (If you don't get this automatic reply, you may have inadvertantly sent us an incorrect email address.)

Someone from our Help Centre will read your message thoroughly. If he or she determines that your comments call for an answer, you will get one as soon as possible.


praise

n. 1. Expression of approval, commendation, or admiration.


complaint

n. 1. An expression of dissatisfaction or a circumstance regarded as a cause for such expression: grievance.